At our company, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is smooth and easy. Please review the terms and conditions of our returns policy below:
Return Eligibility:
Products must be in their original packaging with all tags, labels and accessories intact.
Personalized or customized items may not be eligible for return unless they arrive defective or damaged.
Return process:
To initiate a return, please contact our customer support team or visit the returns portal on our website.
Provide your order details, the reason for the return and any supporting information or evidence.
Once your return request has been approved, you will receive further instructions on how to proceed.
Return Shipping:
Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective/damaged product.
We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.
Refund or Exchange:
After receiving the returned product and verifying its condition, we will process a refund or exchange.
Refunds will be issued to the original payment method used for purchase.
If you wish for a replacement, we will send you the requested replacement item, subject to availability.
Non-returnable items:
Certain items may not be eligible for return, including but not limited to:
Underwear, bathing suits or underwear (for hygienic reasons)
Perishable goods or items with expiry dates
gift card or coupon
Damaged or defective items:
If you have received a damaged or defective product, please contact our customer support team immediately.
Provide detailed information and supporting evidence, such as photos, to facilitate the resolution process.
We will arrange replacement, repair or refund according to the situation.
Exceptions and Discretion:
In exceptional circumstances or at our sole discretion, we may offer returns, exchanges or refunds beyond the terms of the specified policy.
We reserve the right to refuse returns or charge a return fee for items that do not meet the return criteria.
Please note that our returns policy is subject to change and any updates or amendments will be communicated on our website. We encourage you to review the return policy before purchasing.
If you have any questions or need assistance with returns, please contact our customer support team. We are here to help you and make sure you are satisfied with our products and services.
Thank you for shopping in our company.